Case Study - ORIX Corporation
ORIX Corporation has expanded into a wide range of businesses, beginning with leasing, since its founding in 1964. The company has built a unique business model that responds flexibly to the needs of society and the market and ventures into fields adjacent to its existing businesses.
We believe that our greatest asset is our people, and as part of our human resources strategy we aim to "knowledge fusion" through diverse values and expertise by having employees with diverse backgrounds respect each other, and to work together to create new value and spark innovation, based on the idea of "Keep Mixed." Based on this idea, we have been working to create an environment in which all employees can thrive.
We spoke with Mr. Kawazu, Mr. Nishida, and Mr. Ezaki from the Human Resources Development Team of the Group Human Resources Department about the behind-the-scenes system that supports ORIX's human resources strategy.
*Department names are as of the time of the interview in June 2022.
ORIX originally started as a leasing company, but gradually expanded into adjacent fields and is now involved in a variety of businesses, including airport operations. However, as the scope of its business expanded, the number of complex issues and challenges increased, making it difficult for the existing members of ORIX to promote new business ventures on their own. This is why ORIX welcomes people with diverse knowledge and experience, regardless of nationality, age, gender, or work history, including mid-career hires and working mothers, and by doing so, it is able to incorporate new ideas and constantly create new value. It was against this backdrop that the idea of "Keep Mixed" was born.
There were two major issues before the introduction. The first was that there was no system in place for employees on parental leave or pre-employee candidates to freely access information from the HR department or the learning environment. The other issue was on the HR side. Until now, they had been using a different software to provide information about training, but everything else was basically managed by email or Excel, which made the work complicated. To solve these issues and improve the efficiency of their work, they decided to consider introducing an LMS (Learning Management System).
First of all, the concept of the ORIX training portal is that it is a place to consolidate and distribute learning. In addition to company-wide training, the ORIX training portal also consolidates training conducted by each group company and even learning for self-improvement. In terms of diversity, the portal offers a variety of useful content, such as training for employees on parental leave. In addition, we hold "Wednesday Seminars," where we invite external lecturers about once a month to hold seminars for employees, and we also use the portal as a learning platform for those seminars.
Human resource development and training centered on "Keep Mixed"
ORIX develops and nurtures human resources based on the concept of "Keep Mixed." Could you tell us more about "Keep Mixed"?
Does this mean that innovation comes from "human resources"?
ORIX's business is not about manufacturing things, so people are the source of our power. We aim to create an environment where each individual can perform to the best of their ability by bringing together people with diverse knowledge and experience at ORIX and developing human resources based on the concept of "Keep Mixed."
Consideration and implementation of LMS (Learning Management System)
What challenges did you face before introducing the ORIX training portal?
What were the important points you considered when selecting an LMS (Learning Management System) vendor?
While it was important to streamline operations, it was also important to consider interactivity with participants (employees), such as being able to submit assignments before the training and registering organization and group information to ensure that learning is delivered accurately to target individuals, and also to cover all the items that need to be protected from a security standpoint .
*Revic Global is also thorough in terms of security measures, including ISO and privacy marks.
<Licenses and Approvals> ISO/IEC 27001:2013 /JIS Q 27001:2014 (JQA-IM0730), Privacy Mark (21000023(08))
What ultimately led you to adopt REVIC GLOBAL's LMS? What was the deciding factor?
The biggest deciding factor was the "operational support." It doesn't end with just introducing the system; customer success provides support by working with us to think about how to utilize the system and how to systematize it. They have a system in place where we can consult with them immediately if we run into any problems, and they also provide suggestions for improvement on each occasion, so I feel like they are helping us to develop and liven up the ORIX training portal.
How long did it take to release the ORIX training portal?
Also, were there any difficulties or challenges you faced when rolling this out within the group?
It took about a year from when we started considering an LMS (learning management system) until we released it. Initially, each group company was using a different learning portal, so we struggled to get everyone to agree to use the "ORIX training portal." We are now taking various steps, such as holding study sessions, to ensure that the entire group can master the use of the "ORIX training portal," from launching learning courses to managing its operation.
The present and future of "ORIX training portal"
What kind of training specifically is provided through the ORIX training portal?
How is the ORIX training portal currently being utilized?
Please let us know your own thoughts and any feedback you have received from employees.
Previously, training information was distributed in a scattered manner, but by introducing the ORIX training portal, each employee can easily check their own training status on their personal page . In addition, the learning content is rich, so for example, you can learn PC skills and IT skills for free, and employees introduce recommended books, so I think that an environment has been created where you can learn whenever you want to study. Currently, as the business diversifies, the skills and abilities required by each department and each company have become more detailed. We have actually heard the need for new learning themes and the need to improve skills unique to each department, so we would like to provide learning that is even more tailored to employees by creating pages for each department, while absorbing the voices of the field.
Is there anything you would like to achieve or challenge in the future with ORIX training portal?
In the future, I would like to create a system that allows each employee to autonomously map out their own career. For example, I would like to present a role model to help employees see what skills, knowledge, and qualifications they lack in order to pursue the career they want to pursue, and to visualize the gap between their current situation and that. I would like to use the ORIX training portal to help employees reconsider what they are lacking and provide support to fill those gaps.
About REVIC Global's solutions
You mentioned "operational support" as a deciding factor in introducing REVIC Global's LMS, but could you tell us more about the actual support situation?
Whenever we communicate the general image of what we want to achieve with the ORIX training portal, they immediately propose the optimal solution based on the operational know-how and case studies they have accumulated up to now, which is extremely helpful. We are also grateful that they have a system in place to respond immediately to any problems we may have on a daily basis. Even for minor matters, the customer success staff are always willing to give us advice, which gives us a sense of security and makes us feel like we should give them a call first. We really feel that they are working with us to create and operate the ORIX training portal.
It has been about five years since the release in 2017. What is the reason that you have been using our service for so long?
REVIC Global's LMS is constantly being upgraded to meet user needs, with new features being developed one after another. I think it is precisely because they have a support system that is so attentive to their customers that they are able to listen to the voices of those in the field and turn them into reality. One of the reasons is that they respond to requests for features like this, allowing them to develop human resources in a way that is tailored to the needs of the times. I hope we can continue to work together to make the ORIX training portal even more popular.
ORIX Corporation
Developing diverse human resources
Realizing personalized learning
Company Name
ORIX Corporation
Industry
Diversified Financial Services Industry
Number of people
Approximately 10,000 people
assignment
Group-wide education
Personalized learning
Developing self-reliant human resources
