What is LMS OEM use?
~How to use LMS to automate and optimize partner company training and customer services~
What is LMS OEM use?
In order for companies to maintain and strengthen their competitiveness, it is essential to build an efficient education and training system. In particular, by using an OEM LMS (Learning Management System) for the education of partner companies such as dealerships and for customer services, it is possible to improve business efficiency and value provision. In this article, we will explain the benefits of OEM implementation using the multi-functional LMS "SmartSkill Campus" and how to put it into practice.
What is LMS OEM use? Basic concepts and benefits
Features of OEM implementation using LMS "SmartSkill Campus"
OEM use of LMS for training partner companies such as distributors
LMS OEM use to enhance customer services
Summary: Grow your business by using LMS OEM
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What is LMS OEM use? Basic concepts and benefits
What is an LMS (Learning Management System)?
An LMS (Learning Management System) is a system for efficiently managing and operating education and training. In particular, companies use LMS for a variety of purposes, such as improving employee skills, training sales agents, and providing learning content for customers.
LMS not only delivers learning content online, but also tracks and evaluates progress, and analyzes learning data. It also allows users to learn at their own pace, and companies can provide education regardless of time or place. This is expected to improve the quality of the learning experience and dramatically improve the efficiency of education across the company.
Furthermore, centralized management allows for consistency in education and immediate reflection of the latest information, which is a major advantage in that it enables the creation of a flexible and effective learning system.
What is OEM?
An OEM (Original Equipment Manufacturer) is a system in which a company offers products or systems manufactured by other companies under its own brand. This concept applies not only to physical products, but also to software and systems, allowing companies to customize existing products to meet their needs and offer them to customers as unique solutions.
By utilizing OEM for LMS, companies can use existing LMS platforms to build educational environments that meet their own brand and the specific needs of their customers. The advantage of OEM is that it reduces the cost and time required to develop a system from scratch, and it is highly reliable because it is based on an existing, proven platform. This allows companies to quickly provide highly functional educational environments and content that reflect their own brand to their customers and partners.
Benefits of using LMS OEM
There are many benefits to using an LMS as an OEM.
First, you can provide unique value to your customers by customizing your company's brand. For example, you can deliver original video content, e-learning materials, and other materials from an educational platform designed to suit your company's branding and educational needs.
Next, there is the automation and efficiency of training. An LMS that utilizes OEM makes it easy to automate progress management, tests, and surveys, and can provide standardized training programs while reducing the workload of operations staff.
In addition, by utilizing OEMs, we can incorporate existing proven LMS technology to reduce the risk of system development and ensure smooth implementation, which allows for quick launch and operation, and increases business flexibility.
Features of OEM implementation using LMS "SmartSkill Campus"
What is the multi-functional LMS "SmartSkill Campus"?
SmartSkill Campus is a multi-functional LMS that allows tens of thousands of people to connect simultaneously.
It is equipped with a wide range of functions to strategically support employee skill development, and a dedicated customer success team will work with each company to consider and implement ways to utilize it. It can also be linked to other systems, and data-driven strategic human resources can be achieved through centralized management of learning history. It has been adopted by over 200 companies, and has over 2 million users, including member services, and is used all over the world.
The app is also available, so users can study anywhere, anytime on their smartphones or tablets, making it possible for even busy business people to study efficiently.
SmartSkill Campus also boasts robust security, with a proven track record of being adopted by numerous financial companies and global manufacturers with strict security standards. By implementing powerful security measures such as data encryption using SSL (TLS), network filtering, and regular application of security patches, the system is perfectly equipped to protect companies' important personnel information and confidential data. The service's provider, REVIC Global Co., Ltd., has also obtained ISO/IEC 27001 and P-mark certifications.
What is an "LMS that utilizes generic content"?
With a wide range of content, we can provide training to improve expertise that cannot be prepared in-house. Students can choose from the many available contents to take courses that they can apply to their own work and growth, or that they are interested in.
What is an "LMS for implementing your company's educational policies"?
SmartSkill Campus enables companies to create their own original educational content and distribute it to users.
For example, you can create training content for distributors to deepen their product knowledge, or programs to convey specialized knowledge to customers. Content can be freely created by combining videos, e-learning, materials, tests, surveys, etc. It also has a function to automatically convert PowerPoint materials into content with audio.
In addition, the completed content can be delivered in a personalized format to suit the target audience, enabling education that meets the needs of each individual user. By using SmartSkill Campus, companies can make the most of their own educational resources and provide users with the optimal learning experience.
Extensive administrative privileges
The extensive administrative privileges are also one of the major benefits of SmartSkill Campus.
In conventional LMS, the overall management is often handled by a single administrator, but with SmartSkill Campus, it is possible to set multiple administrative permissions. For example, you can set up a dedicated "partner company administrator" for each partner company, and allow that administrator to manage users, courses, and organization settings only for employees of that company.
In addition, there are roles with authority specific to progress management, allowing the person in charge to easily grasp the learning status of employees in their own organization and follow up as necessary. In this way, detailed authority settings allow for flexible operation according to purpose, improving the efficiency of management tasks and maximizing the overall learning effect.
In addition, it is possible to separate "general education" and "education for specific organizations" within a single LMS, making it possible to conduct multiple educational programs smoothly.
Optimization through automation and data utilization
SmartSkill Campus can optimize education by automating learning processes and leveraging data.
For example, user progress and grades are tracked in real time and automatically reported. This makes it easy for operations staff to understand individual learning progress and provide support as needed. In addition, based on the accumulated data, it is possible to optimize next steps and improve learning content. This makes the education process more efficient and allows for more effective training programs to be provided. Automation is also possible by linking with external systems.
Automation and data utilization not only save time and resources, but also contribute greatly to improving learning outcomes.
OEM use of LMS for training partner companies such as distributors
Issues and solutions for dealer education
The training of dealers involves the challenges of efficiently conveying the latest information on products and services, maintaining a consistent level of knowledge among dealers, and providing high-quality training while keeping training costs down. In particular, when dealers are widely distributed, traditional face-to-face training takes a lot of time and costs money, and it is difficult to maintain uniformity in training.
By utilizing an LMS, however, it becomes possible to centrally manage training online, and the latest training content can be instantly provided to all agents. In addition, the progress and level of understanding of each user can be grasped in real time, making it easy to provide individual support. This improves the efficiency of agent training, unifies product knowledge, and strengthens sales capabilities.
Case study of agent training using SmartSkill Campus
LMS is an abbreviation for "Learning Management System," and is a platform for delivering and managing e-learning content. Many companies and educational institutions that implement e-learning use LMS.
We will introduce the features of the LMS using SmartSkill Campus provided by Revic Global as an example.
An LMS is a platform for delivering and managing e-learning content.
There are a few key points to improve the outcomes of agent training.
First, ongoing education is key: as products and services evolve, regular updates and re-education are required to keep agents up to date.
In addition, it is effective to personalize learning content to the user's level. With SmartSkill Campus, you can set up learning paths based on the user's role and knowledge level, making learning more efficient.
In addition, making proper use of evaluations and feedback to check the user's understanding and achievements, and providing additional support as necessary, are also important factors in improving learning outcomes. These efforts will improve the quality of agent training and lead to improved sales capabilities.
Summary: Grow your business by using LMS OEM
OEM use of the LMS "SmartSkill Campus" will streamline training for partner companies such as dealerships and customer services, automating and optimizing operations.
With many benefits including customizability, cost reduction, and improved customer satisfaction, it can be a powerful tool for companies looking to grow their business in a highly competitive market.
Please take advantage of SmartSkill Campus to promote the growth of your business.
SmartSkill Campus Free individual consultation/Request for materials
REVIC Global, the company that provides SmartSkill Campus, has a proven track record of implementing LMS for many companies with advanced requirements, and is highly skilled in proposing LMS implementation and utilization support to realize customers' educational ideas.
Our LMS professionals have the technical background of our own development and the know-how we have cultivated through accompanying customer success, and will help you select the appropriate LMS.
You can download detailed information about SmartSkill Campus, including its service overview, strengths, our support services, global support, and benefits of implementation.
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LMS OEM use to enhance customer services
The role of LMS in customer service
LMS plays a vital role in providing customer services.
For example, offering online courses to help customers gain specific skills or knowledge can increase customer satisfaction and loyalty. Providing learning resources that customers can access at any time can increase the value of your services and differentiate you from competitors.
By utilizing an LMS, content distribution, progress management, testing, etc. can be automated, reducing the burden on the management side. In addition, by collecting and analyzing customer data, it is possible to accurately grasp customer needs and gain insights to provide even higher quality service.
Examples of customer service using SmartSkill Campus
Mitsui Sumitomo Insurance Co., Ltd. has introduced SmartSkill Campus to provide investment education to employees of its clients, who are companies that have corporate defined contribution pension plans.
Previously, education was mainly provided through face-to-face seminars and DVDs, but there were issues with the difficulty of responding to remote locations and updating content. With the introduction of SmartSkill Campus, we have established a system where employees can take e-learning at their own pace and can quickly provide the latest information.
In particular, the system has been well received by company personnel who have introduced defined contribution pension plans, as it has become easier to check and support employee progress, and it also meets the needs of employees for re-learning and continuing education. This system has become an important tool to support efficient investment education and employee self-learning.
Automate and optimize your services with LMS
The system has a function for managing the progress and grades of students. Administrators and managers can check the status of students as needed and provide support and feedback.
Introducing the SmartSkill Video Library
If you need to distribute original content or manage user course history, we recommend SmartSkill Campus. If you need to distribute general-purpose business learning content, we recommend SmartSkill VideoLibrary!
SmartSkill VideoLibrary provides reliable OEM videos used by Japan's leading companies for in-house training on business etiquette, logical thinking, communication, management, and business skills.
It has been introduced to financial institutions, regional banks, and employee benefit service providers that handle corporate membership services such as management support services, and as part of their corporate membership services, it is contributing to improving user satisfaction and increasing the number of new users.