Implementation support
Before implementation
Early stage
Establishment/Utilization Period
Overview of functions
Organize operations and prepare for release
Integration into LMS
We provide materials for use, such as creating user guides and administrator manuals.
We analyze usage status , create reports, hold regular meetings, and listen to issues and make suggestions while implementing the PDCA cycle to help you achieve your LMS implementation goals.
We will listen to the development of new measures and requests for use from other departments , and support the implementation of these measures.
Introduction support service menu
We will propose measures that are suited to your implementation status and usage situation. Our experienced LMS professionals will continually propose various measures that will lead to improved training effectiveness.
Regular Meetings
Monthly Report
Issues Hearing
Once a month
We will create and submit a usage report based on data as of the end of the previous month. By analyzing data from your own perspective, we will be able to quickly discover problems, identify issues, and present solutions, helping you achieve your human resource development goals.
Admin Support
Operation briefing session
Creating operation manuals (procedures)
Customization Development
Help desk setup
Each time
Each time
Each time
Each time
Timing of implementation will be discussed on a case-by-case basis
Please rest assured that we will respond to all questions and inquiries regarding your operations.
We will provide free operation briefings to not only the department in charge but also each department and group company upon request. (For face-to-face meetings, the general rule is to hold them in the Tokyo area. For online meetings, the location does not matter.)
In order to enable various people at your company to use the management functions and make use of our SmartSkill Campus, we will listen to your company's business flow and what you want to achieve with the educational system, and support you in creating a system operation manual tailored to the items you want to implement.
We propose customized development to meet the needs that arise during the operational phase. We provide one-stop support, from organizing the requests of the departments using the system and the participants, defining requirements, formulating specifications, proposing designs, and developing the system.
Support for system operation email inquiries from participants Available in Japanese, English, and Chinese (Simplified), ticket system
Support for creating teaching materials
Each time
Based on over 50 years of know-how in producing original video teaching materials for companies, we support the creation of teaching materials that will enable effective education, including needs analysis and expression methods.
At SmartSkill Campus, we utilize REVIC Global's "design capabilities to incorporate our customers' envisioned 'training and education grand designs' into the LMS" to provide appropriate support according to the stage of use, from formulating learning plans to implementing them on the LMS and improving operations.
Customers who contact us will be assigned a dedicated customer success specialist with in-depth knowledge and experience of corporate education and LMS, who will provide advanced support for each phase, from implementation to operational improvements.
We will create original proposals according to your needs.
SmartSkill Campus Implementation Support Case Study
Solving business expansion issues for manufacturing company A with 35,000 users
case 01
case 01
background
In addition to the Personnel Department, each business location also had its own personnel function, and the Personnel Department and each business location's personnel department conducted training separately. As a result of not being able to centrally manage training, training content was duplicated for the same person, and when employees were transferred, training history could not be tracked.
assignment
We would like to centrally manage training for the entire company using SmartSkill Campus, but due to the lack of skills and personnel, it would be difficult for our company alone to explain the process to each business location and design the centralization system.
Proposal Content
① Hold an information session for businesses
Together with the Human Resources Department, we will consider how to deploy SmartSkill Campus at each business location. We will attend an information session for related parties, where the Human Resources Department will explain the reasons for introducing SmartSkill Campus, its benefits, and the goals that are being aimed for, while Customer Success will explain how to use SmartSkill Campus and how to operate it.
② Opening of a help desk for business establishments
Customer Success handled inquiries from each office staff member. In addition, for items that people frequently inquire about, we recorded videos of how to use them and created manuals.
Evaluation of implementation
Since the human resources department staff did not have a deep understanding of SmartSkill Campus, they appreciated the peace of mind they felt knowing that a specialist company could explain things to them and leave it to them, as well as knowing that there was someone they could consult with and receive support at any time.
By having Customer Success handle inquiries from each business location that should normally be handled by the HR department, the workload of the HR department was reduced and the hurdle for the HR department in expanding into new business locations was lowered.
Post-resolution developments
As the system was actually put into operation, requests came up from each business office saying, "We want to make this more efficient." Regular monthly meetings are held, including with the business offices, to listen to requests and discuss and present solutions on each occasion, whether the system can be covered by operations or whether new features need to be developed.
Proposals for expanding use
Expanded permission for message and notification functions: Originally, emails were sent individually using Outlook. The message function and automatic reminder email function (a function that automatically sends messages encouraging students to take courses based on their progress), which were previously only available to company administrators (HR department), were developed to be available to organizers and trainers as well.
Operational efficiency at each business location has improved. In addition, many factory workers do not have personal email addresses, so the messaging function has made it possible to send messages to individuals.
16,000 users - Financial company A sees double increase in new participants
case 02
case 02
background
In order to differentiate and gain an advantage over competitors, it has become even more necessary for each employee to improve their skills and knowledge.
assignment
・Expanding the number of contents ・Acquire knowledge directly related to work ・Few applications for self-development
We want to support individual growth through a system of self-directed learning
Proposal Content
・Introducing gamification to improve self-development ・Ranking courses by region ・Increasing the number of contents → Supports video shooting, editing, and installation
Evaluation of implementation
・Preparation of monthly and year-end reports
The number of new applicants after the introduction of gamification more than doubled within one year of its introduction.
· An increase in original content from each department to the HR department since it was added → an increase in the number of contents.
Proposals for expanding use
- Further enrichment of content to meet the needs of each employee and the needs of the company.
・Operational methods for developing autonomous human resources. Based on SmartSkill Campus, we are also considering linking it with other tools.
Financial Company B: Learning environment linked to talent management system
Case 03
Case 03
background
- We have already implemented another company's talent management system.
We would like to work in conjunction with a talent management system to develop the optimal learning and educational environment tailored to each individual's skills and career path.
assignment
・I want to link information in my talent management system to SmartSkill Campus (student and organizational information, and the student's own skill information)
・When logging in from the talent management system, we want to display SmartSkill Campus courses on the talent management system. ・We are particular about the ease of taking courses from the students' perspective and the appearance.
Proposal Content
・The most important thing is to link with the talent management system. ・Weighting of courses → Course display according to attendance trends. The talent management system and SmartSkill Campus display order are also set to match.
・To increase motivation to take the course, a designer created a home page
Proposals for expanding use
-Continue to develop and integrate systems with talent management systems to meet customer needs.
・Improve convenience and promote usage through apps
